Regulations of the lilouparis.com/en online store valid from 01.12.2024.
Online store lilouparis.com/en is run by:
Lilou Online Shop Sp. z o.o. Sp.k,
50 Filtrowa St,
02-032 Warsaw
NIP: 7010666632
REGON: 366571012
registered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw XII Economic Division of the National Court Register, under the number: 0000663850.
The customer has the possibility to contact the Online Shop through the Customer Service Office, at the mailing address:
Lilou Online Shop Sp. z o.o. s.k.,
Józefa Lewartowskiego 6 Street,
00-190 Warsaw.
Monday to Friday from 10:00 am to 6:00 pm.
tel: +48 224604777 (call cost according to the client's operator's tariff)
e-mail: [email protected]
GLOSSARY:
Online Shop lilouparis.com/en - an online store operated with the domain lilouparis.com/en by Lilou Online Shop sp. z o.o. sp.k. with registered office in Warsaw (02-032), registered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XII Economic Department of the National Court Register, under the number: 0000663850, having REGON: 366571012, NIP: 7010666632.
Customer - a natural person with full legal capacity, a legal person or an organizational unit without legal personality, but with legal capacity, using the Internet Store lilou.pl, including in particular making purchases.
Act - the Act of May 30, 2014 on consumer rights (Journal of Laws of 2020 item.
287 as amended).
Product - goods, as defined in Article 2 item 4a of the Act, sold by the Online Store or Partners.
§ 1 General provisions
1) These Regulations set out the rules for the use of the Internet Store lilouparis.com/en, placing orders for products available in the Internet Store lilouparis.com/en, delivery of ordered products to the Customer, payment by the Customer of the selling price of products, the Customer's right to withdraw from the contract and the rules for filing and processing of complaints. Sales contracts concluded in the lilouparis.com/en Online Store are distance contracts within the meaning of Art. 2 pt. 1 of the Act of April 30, 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended).
(2) In order to use the Online Store lilouparis.com/en, including browsing the assortment of the Online Store lilou.pl and placing orders for products, the following are required: a computer with access to the Internet and a web browser such as Chrome, Firefox, Microsoft Edge, Opera, Safari; and an active e-mail account (email).
(3) The online store lilouparis.com/en provides the following services to customers electronically:
(a) enabling the conclusion of remote sales of goods in the Online Store in accordance with these Regulations,
b) enabling registration of customer accounts in the Online Store,
c) sending ordered commercial information regarding goods.
§ 2 Registration
In order to register, you need to fill in the registration form located on the website of the Online Store lilouparis.com/en, providing there the data and access password, as well as accepting the rules of the store and privacy policy.
(1) As a result of properly completed registration, the Customer receives access to the account created for him/her, which can be used within the Internet Store after providing the e-mail address and password (login) submitted during registration.
(2) Registration in the Online Store lilouparis.com/en, as well as the use of the functionality of the Online Store lilou.pl, are free of charge.
(3) The Customer is obliged to keep in confidence the login and password to his/her account in the Internet Store lilouparis.com/en, because through them the identity of the registered Customer in the Internet Store lilouparis.com/en is verified;
§ 3 Terms of use of the Online Store
(1) An order can be placed only by a person with full legal capacity.
(2) Placing orders for goods made available in the Online Store lilouparis.com/en is possible:
(a) after registration by completing the registration form, located on the website of the Online Store (shopping by registration),
b) by providing the necessary personal and address data, enabling the execution of the order (shopping without registration),
c) by logging in using your Facebook or Gmail account details (shopping via Facebook/Gmail login).
d) in order to place an order, it is necessary to accept the terms and conditions and privacy policy.
(3) The data provided by the Customer during registration, for purchases without registration or provided when logging in using Facebook or Gmail account details, should be truthful and up-to-date. If the information provided is untrue, outdated or questionable, the Owner of the Online Store will attempt to contact the Customer to complete or verify it. If contact with the Customer is not possible, the Owner of the Online Store reserves the right to refuse to process the order.
(4) The Online Store reserves the right to block the Customer's account if his/her actions within the framework of the lilouparis.com/en Online Store violate generally applicable laws, rights of third parties (including, in particular, rights on intangible property), personal rights of third parties, principles of social coexistence or provisions of these Regulations. About the intention to block the Customer's account, the Customer will be notified at the e-mail address currently registered in the Internet Store lilouparis.com/en.
§ 4 Conditions for placing orders
(1) Placing orders by the Customer is done through the website lilouparis.com/en.
(2) After the Customer selects the goods, add them to the shopping cart.
(3) In the login/registration panel, the Customer provides the data necessary to complete the transaction and ship the ordered goods.
4.After selecting the method of delivery to the address provided and entering all the necessary data, it is necessary to select the method of payment.
(5) The customer can choose one of the currently available payment methods: online payment.
6.The customer confirms the placement of the order with the obligation to pay by clicking on the button “Confirm order” or other analogous button.
(7) After the Order is placed, a message is sent to the e-mail address indicated by the Customer, confirming the placement of the Order by the Customer and the individualized Order number, the provision of which makes it possible, among other things, to determine the status of the Order.
(8) In the case of choosing online payment, failure to receive payment by the Online Store, for the order is tantamount to failure to properly place the order, the contract does not come into effect and the order is not completed.
(9) The conclusion of the contract of sale of products and services covered by the order shall take place at the time of sending to the provided e-mail address of the Customer confirmation of acceptance of the order for execution.
(10) If the order cannot be realized in whole or in part, the Customer will receive such information by e-mail.
§ 5 Information about products and prices
(1) Information about products available in the assortment of the Internet Store is only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
2nd The prices of products indicated on the websites of the Online Store lilouparis.com/en include VAT and are given in Euro currency.
3rd Product prices do not include delivery costs. Delivery costs depend on the method of delivery of the product chosen by the customer and the country of delivery. Delivery costs are given when the Customer selects the method and country of delivery. The total cost of the order (i.e. the price of the products together with the delivery costs and the costs of additional services, if any are provided by the Online Store and are selected by the Customer) is indicated in the shopping cart before the Customer places the order.
(4) The online store reserves the right to make changes in the prices of products on an ongoing basis, as well as to carry out and cancel all kinds of promotional actions and sales. The right referred to in the preceding sentence shall not affect orders placed before the change of price, terms of promotional actions or sales.
(5) Promotions in the Online Store do not combine with other promotions (including codes, coupons and discount cards, sales or discounts) unless the terms and conditions of a particular promotion state otherwise.
§ 6 Engraving and painting service
(1) The Owner of the Online Store provide through the Online Store the service of engraving of selected jewelry and painting of leather accessories.
(2) Additional service for selected products is presented on the product card.
3. engraving service is offered in two variants:
(a) as engraving done by hand, based on the content specified by the Customer,
b) as machine engraving, based on the content specified by the Customer,
c) as a graphic engraving, based on the graphic selected by the Customer from the graphics available on the site
d) as machine engraving, based on a file with an image, graphic or text, sent by the Customer, where the file must meet the following conditions:
- file extension: JPEG, PNG, PDF;
- file size: from 1 to 2 Mb;
- image resolution: from 1000 to 3000 pixels
4 The painting service is offered in two variants:
(a) as hand painting of four characters
b) as hand painting of a selected image from those available on the product card
(5) The online store reserves the right to refuse the engraving and painting service if their content contains offensive, chauvinistic, illegal elements, violating copyright or intellectual property rights.
(6) It is also forbidden to send texts, mentioned in paragraph 5. In case of violation of this prohibition by the Customer, the Customer shall take all actions to relieve the Owner of the online store from liability to a third party whose rights have been violated as a result of the Customer's actions.
(7) Upon placing an order for engraving or painting, the Customer grants the Owner of the Online Store a license for the Owner of the Online Store to use the text or image sent by the Customer for the purpose of fulfilling the Customer's order with the following content:
“I declare that I have all rights, including intellectual property rights to the uploaded file and the content contained therein, and I grant Lilou Online Shop a license to use the text or image stored therein by: entering the file into the computer's memory and making a copy of it for the purpose of carrying out the engraving/painting service and processing complaints, and to engrave or paint the text or image sent.”
(8) The Client's consent to the above content of the license is intended solely to enable the Owner of the Online Store to process the order and to consider the Client's possible complaint. The Owner of the Online Store will not use the uploaded files in any other way without the separate express consent of the Customer. The Owner of the Online Store will keep the uploaded file for the period during which the Customer is entitled to rights under the Act, i.e. 2 years from the date of conclusion of the agreement with the Owner of the Online Store, and after the expiration of this period the file will be permanently deleted by the Owner of the Online Store . The above license does not in any way affect the Customer's rights to inspect his/her personal data, modify them, and request deletion of personal data, in the case of files that contain personal data. In such a case, the Customer's rights regarding the protection of its personal data shall take precedence over the above license.
(9) The Online Store stipulates that hand engraving and hand painting, are handicrafts and as handicrafts may differ from the design presented on the product card.
§ 7 Forms of payment and order processing times
(1) The form of payment applicable to the Online Store is payment by credit card, bank transfer, online transfer via PayPal.
(2) The Company shall post on the website of the Online Store lilouparis.com/en presenting the Product in question information about the lead time, i.e. the number of working days, i.e. days of the week from Monday to Friday, excluding public holidays, during which the shipment with the subject of the order will be sent. The above information is an approximate time counted from the moment of accepting the order for processing until the item is sent directly to the Customer (via courier company).
(3) The customer shall provide correct and accurate details for delivery. If the Customer provides an incorrect or incomplete delivery address, it may result in an extended delivery time or no delivery at all.
4.Courier companies have their own regulations on the manner of implementation of the delivery service (including possible complaints about the delivery, the time and manner of reporting any damage to the shipment and other relevant issues) - detailed information in this regard can be found on the pages of the companies implementing the delivery, please read these terms and conditions before choosing a delivery method.
§ 8 Sales document
(1) Each completed order shall be accompanied by a purchase document in the form of an invoice.
§ 9 Complaint terms and conditions
(1) The Online Shop shall not be liable for the lack of conformity of the Product with the contract to the extent specified in Article 43b Paragraph 2 or Paragraph 3 of the Act, if the Consumer has been expressly informed that a specific feature of the product deviates from the requirements of conformity with the contract specified therein and, at the time of conclusion of the contract at the latest, has expressly and separately accepted the lack of this feature.
(2) The Online Shop shall be liable to the Consumer, for the lack of conformity of the Product with the contract existing at the time of its delivery to the Consumer and disclosed before the expiry of 2 (two) years from the date of delivery of the product to the Consumer.
(3) The Online Shop shall respond to the complaint within 14 (fourteen) calendar days from the receipt of the complaint notification.
(4) In order to exercise the rights related to the non-conformity of the Product with the contract, the Consumer should report to the Online Shop which product is not in conformity with the contract, provide proof of purchase of the claimed Product, and describe what the non-conformity consists of. If possible, if the Consumer attaches photo documentation, it may facilitate and accelerate the processing of the complaint. When submitting a complaint, the Consumer may use the sample complaint notification, located HERE.
(5) Complaint on the non-conformity of the product with the contract, can be submitted by the Consumer by:
a) written notification to the address: Lilou Online Shop 6 Lewartowskiego Street; 00-190 Warsaw, Poland
b) in electronic form, to the address: [email protected]
c) by delivering the advertised product to one of the stationary boutiques in Poland or sending it back to the address: Lilou Online Shop 6 Lewartowskiego Street; 00-190 Warsaw.
(6) If the Online Shop is responsible for the non-compliance of the product with the contract, resolving the complaint, in accordance with applicable regulations on the liability of the seller for non-compliance of goods with the contract and taking into account the demands of the Consumer will replace or repair the Product.
(7) If bringing the Product into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs, the Online Shop may offer to replace the Product instead of the requested repair or repair the Product instead of the requested replacement.
(8) The Consumer may submit a statement of price reduction or withdraw from the contract when:
(a) The Online Shop refused to bring the Product into conformity with the contract or failed to bring the Product into conformity with the contract within a reasonable time and without undue inconvenience to the Consumer;
b) The Product's lack of conformity with the contract continues, despite the Online Shop's attempts to bring the Product into conformity with the contract;
c) The Product's lack of conformity with the contract is so significant that it justifies a reduction in price or withdrawal from the contract without first exercising the right to replace or repair the Product.
(9) If the Consumer makes an effective declaration of withdrawal from the contract, the Online Store shall refund the Consumer in accordance with the provisions of the Law.
10 Acting on the basis of Article 14(1) of REGULATION (EU) No 524/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), we kindly inform you that at http://ec.europa.eu/consumers/odr the European Commission has made available a platform for online dispute resolution between consumers and businesses at the EU level (ODR platform). We would like to inform you that the following out-of-court ways of dealing with complaints and claims are available for consumers in Poland: through a municipal or district consumer ombudsman, provincial inspectorates of the Commercial Inspection or one of the social organizations whose statutory tasks include consumer protection, e.g. the Consumer Federation. Detailed information on out-of-court ways of handling complaints and pursuing claims is available at the offices or websites of consumer ombudsmen, provincial inspectorates of the Trade Inspection, relevant social organizations and at addresses available on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/wazne_adresy.php.
§ 10 Warranty
1 All Products purchased through the web store have a 24 month warranty.
(2) The entity responsible for the quality guarantee is Lilou Sp. z o.o., Filtrowa 50 Street, 02-032 Warsaw.
(3) The rules of the quality guarantee are defined in the document (certificate) attached to each purchased Product.
(4) In the case of non-compliance of the Product with the contract, the Consumer is entitled to legal remedies under the Act. The warranty does not exclude or limit the rights of the Consumer under this title.
§ 11 Withdrawal from the contract
(1) The Customer may withdraw from the contract concluded remotely within 30 (thirty) calendar days from the date of receipt of the completed order (release or receipt of the product), without giving any reason and without incurring costs except for the costs specified in paragraph 6.
(2) The Customer shall not have the right to withdraw from the contract with respect to the contract (pursuant to Article 38 of the Act of May 30, 2014 on Consumer Rights - consolidated text of January 23, 2019, Journal of Laws of 2019, item 134, as amended):
(a) in which the object of performance is a non-refabricated item, manufactured to the consumer's specifications or serving to meet the consumer's individualized needs; This means that there is no obligation to accept the return of goods made to the Consumer's order or modified at the Consumer's request, including a product personalized with engraving or painting.
(3) Withdrawal from the contract in accordance with § 10(1) above requires the submission of a statement within the time limit indicated in § 10(1) above (the Consumer may use the model statement found here). To meet the deadline it is sufficient to send the statement before its expiration.
(4) If the right to withdraw from the contract is exercised, the Consumer shall be obliged to return to Lilou the product to which the withdrawal applies. Lilou shall return to the Consumer the amount paid by the Consumer in accordance with the provisions of § 12 of the Regulations.
(5) The Consumer who has withdrawn from the contract is obliged to return Lilou the product or products to which the withdrawal applies immediately, but no later than 14 days from the date of withdrawal. In order to make a return, please:
(a) deliver the product to the stationary boutique of your choice or.
b) return the product to the address of the Customer Service Office with the note “DOK- withdrawal from the contract”.
6. Direct product return as a result of customer departure
7. Consumer resulting from the application of the value of the product, resulting from the use, in a way that goes beyond the essence of the product, its feature or use. Lilou is not affiliated with Consumers, which include products from the account to be selected by the Consumer, a delivery method other than the cheapest one, usually the delivery method offered by Lilou.
§ 12 Refund to Customers
1. Lilou refunds the amount due immediately, but no later than within 14 calendar days in the case of:
a) the Consumer's exercise of the right to withdraw from the contract specified in § 11;
b) the Customer fails to collect the ordered product or products;
c) the Customer withdraws from the contract or reduces the price of the product as a result of the complaint procedure;
2. In the case referred to in § 12 section 1 a), Lilou may withhold the refund of payments received from the Consumer until the product is returned or the Consumer provides proof of sending the product back, depending on which event occurs first.
3. In the case specified in § 12 section 1, Lilou will refund the amount using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund.
§ 13 Personal data
1. The lilouparis.com/en online store attaches particular importance to the protection and processing of customers' personal data. Customers' personal data are processed in accordance with the relevant legal provisions, in particular in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/W). ("GDPR").
2. Detailed information on the principles of personal data processing in the lilouparis.com/en online store is described in the privacy policy, which is an integral part of the Regulations.
§ 14 Final provisions
1. Information about products posted on the website of the lilouparis.com/en Online Store does not constitute an offer within the meaning of the Civil Code.
2. Individual computer settings may cause differences between the product visualization on the Customer's computer and the actual appearance of the product (color, proportions, etc.).
3. The online store reserves the right to change the regulations. The Online Store Owner will notify Customers about any change to the regulations by placing an appropriate message on the lilouparis.com/en website and sending information by e-mail.
4. Disputes between the Online Store Owner and the Customer will be resolved by a common court competent in accordance with the provisions of the Code of Civil Procedure, unless disputes are resolved extrajudicially in accordance with these regulations.
These Regulations are valid from December 1, 2024.