Return (EN)
You can return a product bought on http://lilouparis.com/en within 30 days of receiving your order. Products with engraving or painting cannot be returned. Perfume can be returned only if it is unopened, in its original packaging, and the protective foil is not damaged. We will refund your money using the same payment method you used for the order. Full information about returns is available in the Online Store terms and conditions HERE.
To return a product bought on http://lilouparis.com/en , choose one of these options:
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Fill in the online return form:
The online return form is available HERE.
If you have a customer account, log in and go to My Orders to request a return. You can also start a return from the order confirmation email by clicking “Order return” or “Report return”.
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Or fill in a paper return form:
Download and fill in the paper return form available HERE. You can also write your own return statement and put it in the return package.
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Pack and send the return to Customer Service:
Send the product back to Customer Service at your own cost by courier or registered mail. Please pack the product carefully so it is not damaged during delivery.
Add one of the following to the package: the 7-character return ID from the online form, a completed paper return form, or your own return statement.
Send returns only to this address:
LILOU ONLINE SHOP
Ul. J. Lewartowskiego 6
00-190 Warsaw
Procedure for reporting a complaint
In order to report a complaint about a product purchased from Lilou:
1. REPORT THE NON-COMPLIANCE OF THE PRODUCT WITH THE CONTRACT.
In order to do so, you may use the complaint notification template, located HERE.
Attaching photo documentation to the complaint notification will help to accelerate and facilitate the processing of the complaint.
The application may be submitted by:
Written application sent to the address: Lilou ul. Lewartowskiego 6; 00-190 Warsaw, Poland
In electronic form to the address [email protected]
By delivering the advertised product to one of the stationary boutiques or sending it back to the address: Lilou ul. Lewartowskiego 6; 00-190 Warsaw. We will ask you to attach a completed complaint notification.
2. WAIT FOR INFORMATION ABOUT THE COMPLAINT.
After receiving a complaint notification, you will be sent information about further proceedings with the complaint.
You will receive a complaint decision within 14 days of receipt of the complaint.
Detailed information about the complaint process can be found in the Regulations of the online store HERE.